Frequently Asked Questions

  • We provide good old fashion customer service and prefer a telephone conversation when our customers make a purchase.

    Calling us gives both parties a sense of personal satisfaction and security. We find that making friends with our customers should be priority.

    When dealing with large transactions it's better for everyone involved to speak with each other concerning payment options and procedures.

    For more information:

    Call 1-803-602-4390, I’m Norm.

  • 1.) Free Freight Shipping

    With this option, we will send your new pinball machine to a Fed-Ex Depot nearest you. At which time you will pick up the machine at no cost to you.

    2.) If you need other shipping options, we can arrange for Lift Gate Services and In-Home Deliveries. Call for pricing. 803-602-4390

  • 9/7/24 All our Soda City Comic Con Display Model Pinball Machines have between 200-299 plays.

    You cannot see any differences between a new opened box machine and our display models. Pinball machines generally do not show any signs of wear with this low amount of plays. So condition isn't even a factor.

    Stern Pinball will recognize you as first owner with full factory warranty from date of your purchase. These machines are like brand new & are discounted. Save cash money!

  • A subjective term, but any machine with around 500 plays or less, is basically brand new. You can't really see any difference between the playfield or cabinet condition between New In Box and one with only 500 plays or less. However, there are always exceptions to that rule.

    Any game that has been regularly maintained, cleaned, waxed and has received routine maintenance with replacement parts installed accordingly, can last a life time. In this case, any game can operate and look just as good with 10,000 plays as one with 500 if it has been well taken care of.

  • October 20, 2024 update:

    Chicago Gaming remains tight lipped concerning the production of MMr. While we know nothing new at this time, we suspect we will hear from the by the end of the year? All else being said, the Q1 2025 production schedule is still on track. We will keep you posted.

    Sign up to our MMr waitlist:

    Medieval Madness remake